fb77 store Privacy Policy

2.1 Information You Provide Directly

This includes information you provide yourself during account registration, verification, or support contact:

• Full name and date of birth (for age verification — for users aged 21 and above)
• Email address and mobile number
• National ID card or passport details (for KYC verification)
• Payment account details (such as bKash, Nagad, Rocket, or Upay numbers)
• Bank account details (for bank transfers)
• Your chosen username and password

2.2 Automatically Collected Information

When you use the fb77 store platform, our servers and analytics systems automatically record the following information:

• IP address and device identity (Device ID)
• Browser type, version, and operating system
• Which pages were visited and how much time was spent on them
• Referral URL and search keywords (where applicable)
• Approximate information about login time and location
• Gaming activity logs — bet amounts, game types, results

2.3 Cookies and Similar Technologies

The fb77 store website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help identify you on return visits and keep your session active. We also use cookies to measure performance, analyze usage patterns, and maintain security. You can control cookie acceptance through your browser settings, though some services may be limited as a result.

fb77 store uses collected information only for the following legitimate purposes:

1. Account management: To handle registration, identity verification, the login process, and account security.
2. Payment processing: To carry out secure deposit and withdrawal transactions — via bKash, Nagad, Rocket, Upay, and bank transfer.
3. Customer support: To resolve your requests and complaints via live chat or email.
4. Security and fraud prevention: To detect unusual account activity and stop fraudulent transactions.
5. Responsible gaming: To monitor player behavior and provide support in line with responsible gaming guidelines.
6. Service improvement: To analyze user experience and improve the platform's performance and content.
7. Legal obligations: To comply with applicable laws and regulations and to respond to lawful requests from authorities.
8. Communications: To send important account notifications, promotional updates (subject to your consent), and security alerts.

fb77 store does not sell users' personal information to any third party for commercial purposes. However, for the purpose of operating the service, limited information may be shared with specific partners in the following situations:

• Payment processors: With bKash, Nagad, Rocket, Upay, and related banking partners — only the information necessary to complete a transaction.
• Technology and infrastructure providers: Organizations providing hosting, server maintenance, and cybersecurity — who operate under strict confidentiality agreements.
• Game and software providers: With game developers including Evolution, Pragmatic Play, PG Soft, JILI, and Spribe — for the technical requirements of running games.
• Law enforcement agencies: In accordance with valid court orders or government directives, under applicable law.
• Fraud prevention agencies: For the purpose of account protection and fraud detection.

Outside the cases above, information is not shared under any circumstances without the user's explicit consent.

fb77 store applies industry-standard technical and administrative measures to protect your information. Key measures include:

• SSL/TLS encryption: All data exchanged between the website and your browser is encrypted via SSL protocol.
• Data storage security: Stored information is kept on encrypted servers and access is restricted to authorized staff only.
• Two-step verification: An additional OTP-based verification process for login and withdrawal.
• Security audits: Vulnerabilities are identified and addressed through regular internal and external security reviews.
• Staff training: All staff receive regular training to ensure compliance with data protection policies.

However, transmitting information over the internet is not entirely without risk. We strive to ensure the highest level of protection, but no system can be claimed to be completely impenetrable. It is also the user's responsibility to keep their account password confidential and to use a strong password.

fb77 store retains user information for as long as the account remains active. In addition:

• Even after an account is closed, information may be retained for a defined period for legal obligations, fraud investigations, or dispute resolution.
• Financial transaction records are kept for the period required under applicable law.
• Information used for marketing communications is deleted within a reasonable time after you withdraw your consent.
• For accounts that have been inactive for a long period with no evidence of active use, fb77 store may take action in accordance with its policies.

fb77 store believes you should have control over your own information. To that end, we ensure the following rights:

• Right to access: You may request to know what information we have collected and stored about you.
• Right to correction: You may request correction of any inaccurate or incomplete information in your account.
• Right to deletion: In certain circumstances you may request deletion of your personal information — though this may not be fully possible where legal obligations exist.
• Right to restrict processing: You may request that processing of your information for specific purposes be stopped.
• Right to withdraw consent: You may withdraw consent previously given for marketing communications at any time.
• Right to lodge a complaint: If you object to how your information is used, you may contact fb77 store's support team.

To exercise any of the above rights, contact us via our 24/7 live chat support or by email. We will respond to your request as quickly as possible. To learn more about our services, visit the About Us page.

All services on fb77 store are for persons aged 21 and above only. We do not knowingly collect personal information from anyone under 21. This is ensured through an age verification process at the time of registration.

If for any reason a minor's information has entered our system and a parent or legal guardian notifies us, we will promptly delete that information and close the associated account.

As fb77 store is an online platform, its servers and technical infrastructure may be located outside Bangladesh. As a result, user information may be processed internationally.

Regardless of where information is processed, fb77 store ensures that the same standard of protection is maintained and that confidentiality agreements with service partners remain in effect. The protection of users' interests is always the priority in any data transfer.

fb77 store reserves the right to amend or update this privacy policy as needed. For any significant change:

• The "Last Updated" date at the top of the page will be clearly changed and noted.
• For important changes, an attempt will be made to send a notification to your registered email.
• Continued use of the platform after a change will be considered as consent to the new policy.

We recommend visiting this page regularly to stay informed of updates. If you have any questions, our FAQ section may be helpful.

If you have any questions, concerns, or requests regarding this privacy policy, contact the fb77 store support team through the following:

• 24/7 Live Chat: Contact us directly on the website via live chat in Bengali or English.
• Email: [email protected]

Our support team is ready to assist you seven days a week, twenty-four hours a day. For data protection requests, some information may be asked to verify your identity.