fb77 store FAQ — Answers to All Your Questions
From opening an account to claiming bonuses, making deposits, and identity verification — this page has clear answers to the most common questions about using fb77 store.
Minimum Deposit ৳500
Welcome Bonus up to 120% of ৳15,000
Support 24/7 Live Chat
This page covers five main topics at fb77 store — Account and Login, Security and Privacy, Bonuses and Offers, Deposit Questions, and Account Verification — with detailed answers to more than 20 questions in total. Each answer has been written with the real experiences of players in Bangladesh in mind. If you cannot find your question, see our Responsible Gaming and Terms and Conditions pages — or contact us directly via live chat.
Account and Login
At fb77 store, a username must be between 6 and 16 characters and can only contain English letters and numbers. The password must be at least 8 characters long, and using a mix of uppercase letters, lowercase letters, and a number makes the account more secure. Using your date of birth or name as a password is not safe.
On the fb77 store Login page, click the "Forgot your password?" option. Enter your registered mobile number or email and an OTP will be sent to you. After confirming your identity with that OTP, you can set a new password. Never share your OTP with anyone — fb77 store will never ask for your OTP.
First, clear your browser's cache and cookies and try again. If Caps Lock is on, your password may be entered incorrectly. If the problem continues, contact fb77 store's 24/7 live chat — support is available in both Bengali and English. Entering the wrong password multiple times may temporarily lock your account, in which case contact support as well.
No, only one account per player is allowed at fb77 store. If multiple accounts are opened under the same person's name or from the same device or network, both accounts may be suspended and bonuses may be cancelled. See the Terms and Conditions page for details.
Yes, the fb77 store Android and iOS apps are available through official channels. You can log in to the fb77 store App using the same username and password. If you stay logged in on the app, you may be signed in automatically next time, but it is safer not to use this feature on a shared phone.
Security and Privacy
fb77 store will never ask for your OTP, bKash PIN, Nagad PIN, or password. If someone claims to be a fb77 store representative and asks for this information, it is a scam attempt. Immediately stop engaging with that number or contact, and report the suspicious communication through live chat.
Yes, fb77 store uses SSL encryption technology — your personal information, payment details, and transaction data are transmitted and stored securely. If the site address shows "https" and a padlock icon, the connection can be considered secure. Full details on data use are available on the Privacy Policy page.
Fraudsters often create fake sites that look like fb77 store. Always type the correct website address directly into your browser. Be cautious if the address contains spelling mistakes or extra words. Do not enter your login details after clicking an unfamiliar link — it may be phishing.
A strong password that mixes uppercase and lowercase letters, numbers, and special characters (such as @, #, !) is hard to guess. Do not use your fb77 store password on any other site. Make a habit of changing your password every few months, and if you write it down, keep it somewhere safe.
Contact fb77 store's 24/7 live chat as soon as possible and ask them to temporarily lock your account. Then change your password. If possible, check your transaction history to confirm whether there is any unusual activity. Keep your registered mobile number up to date to help protect your account.
Bonuses and Offers
At fb77 store, the welcome bonus wagering is calculated on the bonus amount — not on the deposit. Example: if you deposit ৳1,000, you will receive a 120% bonus of ৳1,200. The wagering requirement will be ৳1,200 × 15 = ৳18,000. This means you must place a total of ৳18,000 in bets to withdraw the bonus winnings. After receiving the bonus, your total balance including deposit and bonus will be ৳2,200.
Yes, a bonus can be cancelled, but at the time of cancellation the bonus amount will be deducted from your account. The process is simpler if you have not yet started using the bonus. Contact support chat to request a bonus cancellation. See the Terms and Conditions for full details on bonus cancellation.
Open a new account and make a minimum first deposit of ৳500, and fb77 store will give a 120% bonus up to ৳15,000. To activate the bonus, select the relevant option at the time of deposit. Joining the fb77 store VIP programme gives you the chance to receive better offers in the future.
fb77 store bonuses have a set expiry period. If wagering is not completed before the bonus expires, the bonus may be cancelled automatically. Each offer may have a different validity period, so it is important to read the offer terms carefully before claiming a bonus.
No, the welcome bonus can only be received once per account. For second or subsequent deposits, fb77 store has other offers such as a 30% weekly reload reward, a 50% festive bonus for slot games, and special cricket season offers. Each offer has its own separate terms.
Deposit Questions
Most deposits are added to the account within a few minutes. If there is a delay, check whether the transaction has been completed in your bank or mobile banking app. If the balance still hasn't appeared after the transaction is confirmed, contact fb77 store live chat with the transaction reference number and a screenshot — 24/7 support will resolve it quickly.
Log in to your account, go to the deposit section, and select bKash. Send the amount to the indicated number via bKash and submit the transaction ID. Once the transaction is complete, the balance will be added to your fb77 store account within a few minutes. The minimum deposit amount is ৳500.
At fb77 store you can currently deposit via bKash, Nagad, Rocket, Upay, and direct bank transfer. For bank transfer, major banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum deposit is ৳500 for any method.
To play at fb77 store Slots, the minimum deposit is ৳500 — the same rule applies to all game categories. After depositing, if you claim the Slot Festival bonus, you can get an extra 50% bonus of up to ৳10,000, with a 20x wagering requirement.
At fb77 store, withdrawals are generally completed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳500. The same rules apply for all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Account verification must be completed before withdrawing.
Account Verification
fb77 store may request identity verification typically before the first withdrawal or when deposits or withdrawals exceed a certain amount. Verification may also be requested if suspicious activity is detected on the account. This is a security measure that helps keep your account safe.
Identity verification at fb77 store can generally be done using a National ID card (NID) or passport. A driving licence may also be accepted. Scans or clear photos of the documents must be uploaded. It is important that the name, date of birth, and ID number are clearly visible in the image.
If verification is rejected, fb77 store support will usually inform you of the reason. If the image is blurry or the document is incomplete, you have the opportunity to correct it and resubmit. If it keeps getting rejected, speak directly with the live chat — the support team can assist in Bengali.
Yes, this is very important. When withdrawing, you must use a bKash, Nagad, or bank account registered in the same name you used to sign up at fb77 store. If the names do not match, the withdrawal may be held and additional verification may be required.
No, all casino and betting activities at fb77 store are only for users aged 21 and above (21+). You must provide your date of birth during registration, and your age will be confirmed during verification. Any attempt to open an account below this age will be rejected. Learn more on the Responsible Gaming Guidelines page.
Still have questions? The Support team is ready to help
If none of the answers above resolve your question, the fb77 store support team is available 24 hours a day, 7 days a week in both Bangla and English. Contact us via live chat or email.
24/7 Live Chat
Click the live chat button on the site at any time to speak directly with the fb77 store support team. Ask your question in Bangla — and get a reply in Bangla.
Email Support
For complex issues or if you need to send documents, contact us by email: [email protected] — the fb77 store team will respond promptly.